Our service for your Loxone Smart Home!
 
 With our service packages, your smart home is always secure and up-to-date.
 As are you  As life changes, the smart home should also be continuously adapted to your needs.
 We help you to ensure that your smart home is constantly improving. The use of current software is recommended to ensure the best possible security and availability.
 
 Precondition:
 Access to the Miniserver must be enabled via remote maintenance.
 Software updates, backup service and program adjustments are carried out via remote maintenance
 
 Features at a glance:
 ongoing software updates
 We take care via remote maintenance that your smart home is always up to date.
 back-up service 
​​​​​​​ We back up your system to our server at regular intervals.
 free program change
 You want to change something in the programming - no problem. Your change request will be discussed in writing or by phone and we will change your software accordingly via remote maintenance.  According to that  The selected package already includes working hours to the extent specified.
 You've made changes yourself and may be stuck with a problem. See you  the problem and will be happy to help.
 reaction time
 Depending on the chosen package, we guarantee to respond to your problem within the specified time on working days.
 Discount on travel expenses
 If the problem cannot be solved via remote maintenance, one of our technicians can come to your home if you wish. The journey from Wels is calculated at € 2.90 / km, a discount is taken into account according to the selected package. 
 
 
 
 
 Lite
 basic
 Premium
 => ongoing software updates
 X
 X
 X 
 
 
 
 
 => Back-up service
 
 X
 X
 => Response time
 -
 < 48h
 < 24h
 => Discount on travel costs
 -
 10%
 20%
 => Free program changes  
 -
 X
 (one working hour per year incl.)
 X
 (two working hours per year incl.)
 => Annual flat rate
 99€                       
 199€
 349€
 
 * the entitlement to the services described  starts 14 days after purchase.